Two-Factor Authentication Setup

Protect your Zaza Technologies account with an additional layer of security. Two-factor authentication (2FA) significantly reduces the risk of unauthorized access to your professional and educational data.

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Why 2FA is Essential

With 2FA enabled, even if someone obtains your password, they cannot access your account without your secondary authentication method. This is especially important for accounts containing student data, professional communications, or business-sensitive information.

What You'll Set Up

This guide covers:

  • Authenticator Apps: Using Google Authenticator, Authy, or Microsoft Authenticator
  • SMS Authentication: Text message-based verification (backup method)
  • Hardware Keys: FIDO2/WebAuthn security keys for maximum security
  • Backup Codes: Recovery options if you lose access to your primary 2FA method

Setup time: 5 minutes

1

Choose Your 2FA Method

Time required: 1 minute

Zaza Technologies supports multiple 2FA methods. Choose the one that best fits your lifestyle and security needs:

Recommended: Authenticator Apps

Best for: Most users, highest security with convenience

  • Google Authenticator: Simple, reliable
  • Authy: Multi-device sync and backup
  • Microsoft Authenticator: Integrates with Office 365
  • 1Password: Built into password manager
  • LastPass Authenticator: Backup and recovery features
Alternative: SMS Text Messages

Best for: Users without smartphones or as backup method

  • Pros: Works on any phone, easy to use
  • Cons: Less secure than authenticator apps, requires cell service
Maximum Security: Hardware Keys

Best for: High-security environments, IT professionals

  • YubiKey: Industry standard hardware keys
  • Google Titan: Google's security key solution
  • FIDO2 Keys: Any WebAuthn-compatible hardware key
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Multiple Methods Recommended

We recommend setting up at least two 2FA methods: an authenticator app as your primary method and SMS as a backup. This ensures you can always access your account even if you lose your phone.

2

Enable 2FA in Your Account

Time required: 2 minutes

Access Security Settings
  1. Log in to your Zaza Technologies account
  2. Click your profile picture in the top-right corner
  3. Select "Account Settings"
  4. Navigate to the "Security" tab
  5. Click "Enable Two-Factor Authentication"
Initial Setup
  1. Verify Your Identity: Enter your current password
  2. Choose Primary Method: Select your preferred 2FA method
  3. Set Recovery Method: Choose a backup authentication method
  4. Download Backup Codes: Save these in a secure location
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Security Checkpoint

After enabling 2FA, you'll be logged out of all devices and need to sign in again with your new 2FA method. This ensures any unauthorized sessions are terminated.

3

Set Up Authenticator App (Recommended)

Time required: 2 minutes

Install an Authenticator App

If you don't already have one, download an authenticator app:

  • iPhone: Google Authenticator or Microsoft Authenticator
  • Android: Google Authenticator or Authy
Connect Your Account
  1. In Zaza Technologies security settings, click "Set up Authenticator App"
  2. Scan QR Code: Use your authenticator app to scan the displayed QR code
  3. Manual Entry (if QR code doesn't work): Enter the account details manually
  4. Enter Verification Code: Type the 6-digit code from your authenticator app
  5. Confirm Setup: Click "Verify and Enable"
Test Your Setup
  1. Log out of your Zaza Technologies account
  2. Log back in with your email and password
  3. When prompted, enter the current code from your authenticator app
  4. Verify successful login
4

Configure Backup Methods

Time required: 1 minute

SMS Backup Setup
  1. In Security Settings, click "Add Backup Method"
  2. Select "SMS Text Message"
  3. Enter Phone Number: Use your primary mobile number
  4. Verify Number: Enter the code sent to your phone
  5. Set as Backup: Designate this as secondary authentication method
Hardware Key Setup (Optional)
  1. Connect your hardware security key to your computer
  2. Click "Add Hardware Key" in security settings
  3. Follow Browser Prompts: Usually involves pressing the button on your security key
  4. Name Your Key: Give it a recognizable name (e.g., "Work YubiKey")
  5. Test the Key: Verify it works for authentication
Backup Codes
  1. Generate Codes: Click "Generate Backup Codes"
  2. Download or Print: Save these 10 single-use codes
  3. Store Securely: Keep them in a password manager or secure physical location
  4. Recovery Usage: Use these if you lose access to all other 2FA methods
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Backup Code Security

Treat backup codes like passwords. Each code can only be used once, and anyone with access to these codes can log into your account. Store them securely and never share them.

Troubleshooting Common Issues

Lost Phone or Authenticator App

Issue: "I can't access my authenticator app"

Solutions:

  1. Use SMS Backup: If configured, receive code via text message
  2. Use Backup Codes: Enter one of your saved backup codes
  3. Hardware Key: Use your security key if configured
  4. Contact Support: Email help@zazatechnologies.com with account verification

Code Not Working

Issue: "The 6-digit code isn't accepted"

Solutions:

  1. Check Time Sync: Ensure your phone's time is correct
  2. Try Next Code: Wait for the next 30-second cycle
  3. Manual Time Sync: In authenticator app settings, sync time
  4. Remove and Re-add: Delete and re-setup the account in your authenticator

SMS Not Received

Issue: "I'm not receiving text message codes"

Solutions:

  1. Check Signal: Ensure good cellular reception
  2. Wait and Retry: Sometimes SMS delivery is delayed
  3. Verify Number: Confirm the correct phone number is saved
  4. Contact Carrier: Check if SMS from short codes is blocked

Security Best Practices

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Security Layering

2FA is most effective when combined with other security practices: strong passwords, regular account monitoring, and keeping software updated.

Essential Security Habits

  1. Unique Passwords: Use different passwords for every account
  2. Password Manager: Store passwords and backup codes securely
  3. Regular Reviews: Check account activity monthly
  4. Software Updates: Keep authenticator apps and devices updated
  5. Phishing Awareness: Never enter 2FA codes on suspicious websites

What to Do If Your Account is Compromised

Immediate Actions
  1. Change Password: Immediately change your Zaza Technologies password
  2. Review Sessions: Check "Active Sessions" in account settings
  3. Revoke Access: End all active sessions except your current one
  4. Check Activity: Review recent account activity for unauthorized actions
  5. Contact Support: Report the incident to our security team
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Need Help with 2FA Setup?

Our security team is here to help ensure your account is properly protected:

  • Security Support: help@zazatechnologies.com
  • Live Chat: Available in the app during business hours
  • Video Setup: Schedule a guided 2FA setup session
  • Enterprise Support: Dedicated support for organization-wide deployments

Congratulations! Your account is now secured with two-factor authentication. You've significantly improved your account security and can confidently use Zaza Technologies knowing your data is protected.

Remember to keep your backup codes safe and test your 2FA setup regularly to ensure it's working properly! 🔐